RETURNS & REFUNDS POLICY

RETURNS & REFUNDS POLICY

Returns & Refunds Policy

· If you are not satisfied with the order or you have changed your mind, you may return it within seven days of delivery for a full refund minus the costs of delivery and return carriage charges. (This excludes Special Orders as referred to in Para 1 which are subject to a re-stocking charge of 25%). We will exchange or refund any unused items returned to us, as sold in their original condition and packaging. It is your responsibility to ensure that returned goods reach us in a re-sellable condition in order to be refunded.

They should be well packed and returned with your original invoice:
Unit 1 Batemill Trade centre

Batemill Road

Thornsett, Birch Vale

High Peak, Derbyshire

SK22 1BB

Please do not write or damage the original packaging as this will render the package un-sellable, and you will not be refunded.

· Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery. If you are not satisfied with the condition of the goods you must:
i) Write your comments on the Consignment Note and return them with the driver.
ii) Inform Batemill within 24 hours.

If the driver refuses to wait whilst you check the packages against the delivery note – DO NOT ACCEPT THEM – and inform us immediately. If you are using a representative to sign for the goods on your behalf, please ensure that they follow these instructions and carefully examine all the packages.

· Within 24 hours you agree to open all the boxes and thoroughly check the goods for damage or shortages and inform us accordingly.

· You agree to reimburse us in full for any losses we suffer as a result of your failure (or your agents) to check the packages and notify us of any damage within 24 hours of the delivery.

Please follow the above instructions carefully, as manufacturers will not accept and refund faulty/damaged items unless they are notified within 24 hours of delivery.

· Upon return of the faulty or damaged items we will exchange the product or issue a full refund including delivery charges within 28 days.
· Products returned after the seven day cooling off period, will be subject to a 25% re-stocking charge and the cost of the transit.

· Please note that Your right to return Goods pursuant to the Distance Selling Regulations 2000 does not apply in this contract where the Goods are manufactured for You or customised to Your specifications, or deemed a Special Order